Privacy Policy

1 Information We Collect

We collect information in two ways: directly from you, and automatically through standard web technologies.

Information you provide:

• Name (first and last)
• Business or company name
• Email address
• WhatsApp or phone number
• Project description and requirements you share in our contact form

Information collected automatically:

• IP address and approximate geographic location
• Browser type, operating system, and device type
• Pages visited, time on site, and referring pages
• Interactions with our content (scroll depth, clicks)

2 How We Use Your Information

We use collected information solely to operate, improve, and communicate about our services:

• To respond to your project inquiry within our stated 24-hour window
• To evaluate whether we can assist with your technical requirements
• To send follow-up communications related to your inquiry (never unsolicited marketing)
• To understand how visitors use our website so we can improve it
• To detect and prevent spam, fraud, and abuse (via Google reCAPTCHA)
• To comply with applicable legal obligations

3 Legal Basis for Processing

Where applicable (for example under GDPR or PDPL), we rely on the following legal bases:

• Legitimate interests — responding to your inquiry and operating our business
• Contract performance — fulfilling any services you engage us for
• Consent — for any optional analytics or tracking cookies
• Legal obligation — where required by applicable law

4 Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

• Service providers: Third-party tools we use to operate our website (Google Analytics, Microsoft Clarity, Google reCAPTCHA, email delivery services). These providers act as data processors under strict data-processing agreements.
• Legal requirements: If required by law, court order, or governmental authority.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction with equivalent protections maintained.

5 Cookies & Tracking Technologies

We use the following cookies and tracking tools:

• Google Analytics (GA4) — tracks anonymised page views and user behaviour to help us understand site performance.
• Microsoft Clarity — session recordings and heatmaps for UX improvement. Data is anonymised.
• Google reCAPTCHA v3 — fraud and bot protection on our contact form. Collects minimal data as described in Google's Privacy Policy.

You may opt out of analytics tracking by using browser extensions such as the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings.

6 Data Retention

We retain your contact form submissions for as long as necessary to respond to your inquiry and manage any resulting business relationship, typically no longer than 3 years from last contact unless a longer period is required by law or contract.

Analytics data is retained per Google and Microsoft's standard retention policies (typically 26 months).

7 Your Rights

Depending on your jurisdiction, you may have the right to:

• Access personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict our processing
• Request data portability in a structured, machine-readable format
• Withdraw consent at any time (where processing is consent-based)

To exercise any of these rights, email us at info@digicloud.me. We will respond within 30 days.

8 International Data Transfers

Digicloud Technologies operates primarily from Lebanon. Some of our third-party service providers (e.g., Google, Microsoft) may process data in the United States and other jurisdictions. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) to protect international data transfers.

9 Security

We implement industry-standard technical and organisational measures to protect your data, including HTTPS encryption, secure server configurations, and access controls. However, no system is perfectly secure — we encourage you not to share sensitive financial or personal credentials through our contact form.

10 Children's Privacy

Our website and services are intended for business professionals and are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page will always reflect the most recent version. Continued use of our website after any changes constitutes acceptance of the revised policy.

12 Contact Us

For any privacy-related questions, requests, or concerns, please contact us at:

• Email: info@digicloud.me
• WhatsApp: +961 70 331 880
• Company: Digicloud Technologies, Lebanon